Refund policy

Refund Policy

We want you to be happy with your Gearglade order. If something isn't right, this policy explains how returns and refunds work.

Return window

You can request a return within 30 days of delivery.

Condition of returned items

Items must be unused, unworn and in their original condition and packaging, with proof of purchase (your order number).

Items that cannot be returned

Used or worn items, or items damaged after delivery
Return requests made more than 30 days after delivery

These exclusions apply subject to applicable law.

How to start a return

Submit a request on our Return request page, or email contact@gearglade.com with your order number. Please do not send items back before we reply. We will email you the return address and the next steps. Items sent back without an approved request may not be accepted.

Return shipping costs

You pay the return shipping, unless the item arrived damaged, defective or wrong. In those cases, we cover the cost.

Damaged, defective or wrong items

Please tell us within 7 days of delivery. Send your order number, a short description of the problem and photos of the item and the packaging. After we review your request, we will send a replacement or issue a refund.

Refunds

Once we receive and check your return, we issue your refund within 1 business day, to your original payment method. Your bank or card provider may take 3–5 business days to show it.

Cancellations

You can cancel your order for a full refund before it ships. Email contact@gearglade.com with your order number as soon as possible. Once an order has shipped, it can no longer be cancelled, but you can return it under this policy.